Refund policy

At Kikaline, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

Items must be unused, unworn, and in original condition
Items must be returned in the original packaging
Proof of purchase or order confirmation is required

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personalized or customized products
Items damaged through misuse or improper handling

For hygiene and safety reasons, certain apparel items may also be non-returnable if clearly marked at purchase.

Return Process

To start a return request, please contact our support team at:

📧 support@kikaline.com

Please include:

Your order number
Reason for return
Photos of the item (if damaged, defective, or incorrect)

Our support team will review your request and provide return instructions.

Please do not send items back without prior approval.

Return Shipping Costs

We offer free return shipping for defective, damaged, or incorrect items.
For standard returns due to change of mind, customers may be responsible for return shipping costs unless otherwise stated.

Shipping fees paid during checkout (if any) are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number
Clear photos of the item received
Photos of the packaging

Once approved, we will offer a replacement, refund, or other appropriate resolution.

Exchanges

We currently offer exchanges for:

Incorrect items
Defective products
Size replacement requests (subject to availability)

If you would like a different size or item, please contact our support team for assistance.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing may take 7 business days depending on your payment provider or bank

Please note:

Original shipping charges are non-refundable
Refund timing may vary by financial institution

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card provider
Contact your bank, as processing times may vary

If you still have not received your refund after several business days, please contact us:

📧 support@kikaline.com

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After 24 hours, orders may already be processed or shipped and can no longer be canceled.

To request a cancellation, contact us immediately:

📧 support@kikaline.com

Incorrect Address Responsibility

Customers are responsible for providing accurate shipping information during checkout.

Kikaline is not responsible for lost or undeliverable packages caused by incorrect addresses entered by customers.

If you notice an address mistake, please contact us as soon as possible before shipment.

Contact Information

Store Name: Kikaline
Company Name: Veeralia LLC
Company Number: EIN 41-2598854
Address: 1209 Mountain Rd Pl NE #7995, Albuquerque, NM 87110, USA
Email: support@kikaline.com
Phone Number: +1 505-378-4158
Contact Form: https://kikaline.com/pages/contact